General Service information: What must be done, must be done
A move is a complicated undertaking. Naturally, we plan and carry out all related services.
For us the initial consultation is of primary importance in order to discuss the various options when it comes to your move.
Our all-round service includes:
Our moving consultants at zapf branches are underway every day to visit you at home.
- While we tour your apartment and during consultation we place the highest value upon providing you with all the information you need about your move.
- Following our visit, you will receive a personalised quote from us.
- If you have additional questions about our quote our staff is happy to assist you.
Nearly everbody has plants.
We take every effort to protect your plants during transportation, to ensure that you still are able to enjoy them in your new home.
We recommend that plants be watered for the last time 5 days before moving. This avoids additional weight and humidity at the time oftransport.
Should storage be neccessary, we will keep an eye on the plants and do the watering.
For further information concerning the transportation of plants pleaseask your moving consultant.
Most moves require the use of a moving van. To minimise carrying for our porters and therefore your total costs as well, we usually reserve a parking zone in front of your house where it should normally be difficult to find a space.
This includes the necessary official authorisation as well as setting up parking signs before the move.
Apart from parking zones various other preparations or precautions may be required at the site of loading and unloading in order to minimise costs and reduce the possibility of damage.
Your moving consultant will discuss all factors on site that could be relevant to the move, such as the availability of manpower, lifts, the height of entrances, etc.
A move, whether private or as a company, is the best time to get rid of excess furniture and whatever else gets in your way.
During the on-site visit your moving consultant will take note of the items that you want to get rid of.
We take care of your move and disposal in one fell swoop!
Your furniture goes to your new home, unneeded junk, refuse and unwanted stuff go to a waste disposal company where it is, of course, separated and recycled.
If you, as a moving customer, wish to do the packing yourself, we will provide you with your moving supplies on time for your move.
Delivery is made either by our supplies delivery tour or through a delivery service at a time that suits your schedule.
Just let us know in advance when you need the supplies included in your quote. We’ll take care of everything else for you.
The same service is naturally available to everyone who takes care of their move by themselves and requires our moving supplies.
Self-movers can find our professional supplies at www.zapfundpack.de.
Important: For every re-usable box which you return to us, you will receive a one Euro deposit refund from us.
You’ve got to vacate your old apartment, but the new one isn’t quite ready yet. Or you’re still looking for a new one and don’t want to pay two rents.
Whatever happens, we store your belongings until your move into your new home.
Especially for long-distance moves, it’s difficult to plan your time to fit exactly with your obligations in your old residence.
No problem for us: For temporary storage we put everything in a warehouse or container. As soon as you’re ready we deliver your furniture and boxes to your new home.
Sometimes, depending on the size of a load and on-site factors, it makes sense to use a furniture or outdoor lift.
So that everything runs smoothly and safely on the day of the move, we take care of the necessary official authorisations and of course we can bring the inclined lift with us.
The question of whether an outdoor lift makes sense and whether the architectural and traffic related conditions are favourable, is always addressed by our staff, usually during the consultation.
If it’s not possible to use a furniture lift, our porters will carry your household belongings into the building with the same care and security along paths and stairs.