zapf umzüge Mission Statement

Quality: Service und self-interest

We know that happy customers come back. We’re awaiting you the next time you or your relatives, friends and acquaintances plan a move. Your satisfaction and recommendations are our capital for the future, which we are working for every day. 

You advantage is our advantage is your advantage ...

Mission Statement: 11 Steps to Customer Satisfaction

1. We provide an all-round service  for our customers for everything connected with removals.
2. We provide quick and flexible solutions for the problems of our customers – locally, nationally and worldwide.
3. We can find a solution for even the most difficult of tasks
4. Every customer is provided with all the necessary information prior to the confirming of the order.
5. We provide additional information and forms at no extra cost.
6. Our prices are transparent, fair and binding.
7. We work with permanent staff.
8. Our staff is motivated, friendly and competent.
9. Our technical equipment is up-to-date.
10. We are continually reducing our CO2 emissions and paying attention to protecting the environment.
11. We work permanently to better our internal procedures.