zapf umzüge AG is subject to the provisions of EU Regulation 201/679 (Data Protection Regulation - GDPR). Therefore, all data you transmit to us is protected by this law. It is a matter of course for us to handle your personal data responsibly.
1. Data controller
The data controller is the natural person or legal entity who alone or jointly with others determines the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.). The data controller is:
zapf umzüge AG
Phone: 030 6106 1
2. Data protection officer
We have appointed a data protection officer for our company.
RA Ole-Hagen Zachriat
3. Data collection and processing
On the one hand, your data is collected by you providing it to us. This may, for example, be data that the person responsible for the website www.zapf.de, i.e. frag zapf GmbH, sends to us or data that you send to us by e-mail, telephone or post.
- First name
- House number
- Telephone number
- E-mail address
- Details of the goods to be transported
- Message in the free text field
- Bank detail
We also obtain personal consumer information from our customers in order to provide services. We may receive personal data from third parties, including public databases. When we carry out a survey of loading and unloading locations, pick up or deliver cargo or provide other services, we may obtain physical location data.
We collect, process and use personal data insofar as it is necessary for the justification, development or modification of the legal relationship (inventory data) on the basis of Article 6 (1) point b of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. The personal data will be stored and/or processed by us exclusively for the purpose of processing the enquiry, preparing an offer and processing the order as well as in the event of follow-up questions.
4. Recipients of personal data (third parties)
4.1. Material shop
We transmit personal data to external service providers exclusively for the purpose of fulfilling the contract. In doing so, we ensure that these external service providers contractually undertake to comply with the applicable legal provisions on data protection and data security. They are not considered third parties in the sense of data protection law.
Furthermore, we will only transmit your personal data to third parties if this is necessary within the framework of contract processing, for example to companies entrusted with the delivery of goods or to the credit institution entrusted with payment processing. No further transmission of the data will take place unless you have expressly consented to such transmission.
Our company regularly checks your creditworthiness when concluding contracts involving the granting of payment targets, also for existing customers; the basis for this is Article 6 (1) point f of the GDPR. To this end, we work with Creditreform Berlin Brandenburg Wolfram GmbH & Co KG, GSt. Frankfurt (Oder), Sophienstr. 26, 15230 Frankfurt (Oder), from whom we receive the data required for this purpose. For this purpose, we will transmit your name and contact details to Creditreform Frankfurt (Oder) Wolfram KG, Sophienstr. 26, 15230 Frankfurt (Oder).
4.2. Forwarding of the e-mail address to shipping companies for information regarding the shipping status
We will pass on your e-mail address to the transport company as part of contract processing, provided you have expressly agreed to this during the ordering process. The purpose of this transfer is to inform you by e-mail about the shipping status. The processing is based on Article 6 (1) point a of the GDPR together with your consent. You may withdraw your consent at any time by notifying us or the carrier without affecting the lawfulness of the processing carried out on the basis of that consent until the withdrawal.
4.3. Passing on of contact details to media partners for fulfilment of the premium request
4.4. Virtual tours
For video calls, we use external service providers such as Zoom; Skype or Facetime. When calling up the respective networks and platforms, the terms and conditions and data processing guidelines of the respective operators will apply.
4.5. Credit check
Our company regularly checks your creditworthiness when concluding contracts and, in certain cases where there is a legitimate interest, also for existing customers. In this connection, we work together with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, from whom we receive the required data. To that end, we transmit your name and contact details to Creditreform Boniversum GmbH. The information pursuant to Article 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform Boniversum GmbH can be found here: https://www.boniversum.de/eu-dsgvo/informationen-nach-eu-dsgvo-fuer-verbraucher/.
5. Duration of storage of personal data
Our aim is to process your personal data only to the minimum extent possible. The data that the controller of the website www.zapf.de, frag zapf GmbH, transmits to us for the purpose of initiating a contract will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. The deletion period is based on Article 6 (1) point f of the GDPR which aims at protecting the legitimate interests of the controller. For statistical purposes only, we shall continue to store anonymised data of the categories postcode, place and details of the transported goods even after the purpose of their collection has been fulfilled. Mandatory statutory provisions - in particular retention periods - shall remain unaffected.
6. Your rights as a data subject
Revocation for data processing
The data processing operations are possible with your explicit consent or at your request. You can revoke any consent you have already given or your request at any time. All you need to do is send us an informal message by e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right of appeal to the competent supervisory authority
In the event of violations of data protection laws, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority in matters of data protection law is the State Data Protection Commissioner of the federal state in which our company is based. A list of the data protection officers and their contact details can be accessed via the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a conventional, machine-readable format. If you request the direct transfer of your data to another controller, this will only be done insofar as it is technically feasible.
Information, blocking, deletion
Within the scope of Article 15 of the GDPR ff., you have the right, at any time, to obtain free information about your stored personal data, its origin and recipient(s) and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. For this purpose, and for any further questions on the subject of personal data, you can contact the above-mentioned controller at any time.
Objection to promotional e-mails
The use of contact data published within the scope of the imprint obligation for the transmission of unsolicited promotional and information material is hereby explicitly rejected. The operators of the website expressly reserve the right to take legal action in the event that unsolicited promotional information is sent, for example through spam e-mails.